FAQ

  1. 1
    Working time

    BEIJING TIME: 9:00~18:00  From Monday to Friday

  2. 2
    What is your MOQ

    A. If you are a company who want to customized the watch. Moq would be 300 pcs each style

    B. If you are a company who want to distribute Bewell branded watch,(wooden watch, ceramic watch,leather watch)

    the Moq would be 100 pcs. And the quantity is base on the stock we have

    C. If you are personal buyer, want to buy 1 pcs, you can buy directly from our agent in your zone. If no agent in your city, you can buy from us, but with retail price

  3. 3
    What forms of payment do you accept?

    A. T/T (Wired transfer)  We accept any bank which support T/T. This method of payment recommended to our distributor

    B. Paypal, western Union

  4. 4
    Is sales tax charged?

    No, we would not charge any tax, what you need to pay is the cost of product and freight fee

  5. 5
    Do you ship international?

    Yes.

    For small order, we would send the package by DHL, FEDEX, UPS, EMS. As there are huge amount package dispatch from our company everyday, we can get big discount freight fee from DHL (75% OFF) FEDEX (72% OFF)

    For huge order, we would send the product by air freight.

  6. 6
    How long does it take to receive my order?

    If you buy our in stock watch, we would ship the package in 1~3 working days, and you would get the package in 3~5 working days by DHL, FEDEX, UPS, EMS company

    For customized and mass order, the production time would be 20~40 working days depends on the quantity you’ve ordered

  7. 7
    What is your guarranty?

    We offer 2 weeks no question asked return or exchange policy for end user. If you have problem outside of 2 weeks. This will be subject to full inspection & re-stocking fee.

    For distributor, you can also promise your client above policy

  8. 8
    Do you provide custom engraving ?

    Yes, we provide custom engraving. But that is for distributor only, and MOQ for each style would be 300 pcs

    We can also print your companys’ information/logo on the package box (including paper box, manual, gift card and wooden box)

    You can just offer 2D (high quality file, pdf, jpg. png ..)

  9. 9
    Do you provide customized designed service ?

    Yes, we can customized the watch for you.

  10. 10
    Are BEWELL watches water resistant? ?

    Recently, bewell watch is water splash-proof